FAQ

5

Are the courses completed at my own pace?
Can I review the course?
How do I get a certificate of completion?
What if I fail the final exam?
Why is my course progress percentage inaccurate?

Reporting

1

I am a Group Leader. How do I access my employees’ certificates?

Access

3

What do I do if I am not receiving an email to verify my account?
How do I change my account password?
Can I use any browser to take my course?

Employee

1

My employer signed me up to take a course. How do I get started?

Annual Group Changes

2

Will my seat balance carry over into the new year?
I created my own groups but I can’t add more seats all of a sudden.

Purchases For Yourself

2

How do I purchase a course for myself?
How do I take a course?

Purchases For Your Team

13

When do my seats expire?
What is a Group Account?
Can I enter my team member’s info during the purchase process?
What if I need my team to have access to more than one course?
How do I make a Group Account?
My employees aren’t receiving their welcome emails. What do I do?
Can I reset an employee’s password?
Can I add more seats to my group?
What do I do if I added an employee with the wrong email address?
I’m a Group Leader, can I also take courses?
Can I delete an employee and/or reassign a course to someone else?
How do I add another Group Leader?
How do I add my team members to my group(s)?

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Can I review the course?

Can I review the course?

< 1 min read

Yes! As long as you haven’t completed/passed the final exam, you can review the course as many times as you’d like. Please make sure to take notes, as no written material will be provided. Once you have earned your certificate, your option to review the course will be disabled.