Help Desk

Looking for help? Feel free to explore the articles below or contact us if you can’t find the information you need.

Please login or create an account to access the Customer Support Portal

Access

3 articles

Annual Group Changes

4 articles

Employee

1 article

FAQ

6 articles

Group Account Purchase

14 articles

Reporting

3 articles

Single User Purchase

2 articles

Access

3

• How do I change my account email address or password?
• Can I use any browser to take my course?
• What do I do if I am not receiving an email to verify my account?

Explore More

Annual Group Changes

4

• I created my own groups but I can’t add more seats all of a sudden.
• Will my seat balance carry over into the new year?
• What do I do now?
• Why do I have new groups for the same courses?

Explore More

Employee

1

• My employer signed me up to take a course. How do I get started?

Explore More

FAQ

6

• How do I get a certificate of completion?
• Why is my course progress percentage inaccurate?
• What if I fail the final exam?
• Is there a limit to the number of times I can retake the final exam?
• Can I review the course?

Explore More

Group Account Purchase

14

• Can I enter my team member’s info during the purchase process?
• What if I need my team to have access to more than one course?
• How do I make a Group Account?
• My employees aren’t receiving their welcome emails. What do I do?
• I don’t see a Group Management tab. What’s the deal?

Explore More

Reporting

3

• I am a Group Leader. How do I access my employees’ certificates?
• Can I see the progress my employees are making in completing their courses?
• What does the “Status” column tell me on my Group management page?

Explore More

Single User Purchase

2

• How do I purchase a course for a Single User?
• How do I take a course?

Explore More