Support Access 3 articles Annual Group Changes 4 articles Employee 1 article FAQ 6 articles Group Account Purchase 15 articles Reporting 3 articles Single User Purchase 2 articles Access 3 How do I change my account email address or password? Can I use any browser to take my course? What do I do if I am not receiving an email to verify my account? Annual Group Changes 4 I created my own groups but I can’t add more seats all of a sudden. Will my seat balance carry over into the new year? What do I do now? Why do I have new groups for the same courses? Employee 1 My employer signed me up to take a course. How do I get started? FAQ 6 How do I get a certificate of completion? Why is my course progress percentage inaccurate? What if I fail the final exam? Is there a limit to the number of times I can retake the final exam? Can I review the course? Group Account Purchase 15 Can I enter my team member’s info during the purchase process? What if I need my team to have access to more than one course? How do I make a Group Account? My employees aren’t receiving their welcome emails. What do I do? I don’t see a Group Management tab. What’s the deal? Reporting 3 I am a Group Leader. How do I access my employees’ certificates? Can I see the progress my employees are making in completing their courses? What does the “Status” column tell me on my Group management page? Single User Purchase 2 How do I purchase a course for a Single User? How do I take a course?
Access 3 How do I change my account email address or password? Can I use any browser to take my course? What do I do if I am not receiving an email to verify my account?
Annual Group Changes 4 I created my own groups but I can’t add more seats all of a sudden. Will my seat balance carry over into the new year? What do I do now? Why do I have new groups for the same courses?
FAQ 6 How do I get a certificate of completion? Why is my course progress percentage inaccurate? What if I fail the final exam? Is there a limit to the number of times I can retake the final exam? Can I review the course?
Group Account Purchase 15 Can I enter my team member’s info during the purchase process? What if I need my team to have access to more than one course? How do I make a Group Account? My employees aren’t receiving their welcome emails. What do I do? I don’t see a Group Management tab. What’s the deal?
Reporting 3 I am a Group Leader. How do I access my employees’ certificates? Can I see the progress my employees are making in completing their courses? What does the “Status” column tell me on my Group management page?
