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Support
- Help Desk
- FAQs
Cart
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Account

FAQ

5

Are the courses completed at my own pace?
Can I review the course?
How do I get a certificate of completion?
What if I fail the final exam?
Why is my course progress wrong?

Reporting

1

I am a Group Leader. How do I access my employees’ certificates?

Access

2

What if I am not receiving emails for further instructions?
How do I change my account password?

Employee

1

My employer signed me up to take a course. How do I get started?

Annual Group Changes

2

Will my seat balance carry over into the new year?
Why can’t I add seats to my group?

Purchases For Yourself

2

How do I purchase a course for myself?
How do I find/start my course?

Purchases For Your Team

13

When do courses/seats expire?
What is a Group Account?
Can I enter my team member’s info during the purchase process?
What if I need my team to have access to more than one course?
How do I make a Group Account?
What do I do if my employees aren’t receiving their emails?
Can I reset an employee’s password?
Can I add more seats to my group?
What do I do if I added an employee with the wrong email address?
I’m a Group Leader, can I also take courses?
Can I delete an employee/student and reassign the course to someone else?
How do I add another Group Leader?
How do I add my team members to my group(s)?

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2 articles

What if I am not receiving emails for further instructions?

Last Updated: June 22, 2026

First, check your spam or trash folders to make sure the email didn’t end up there. If you are having...

How do I change my account password?

Last Updated: June 10, 2026

To change your password, follow these steps:

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