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    Single User Purchase

    Single User Purchase

    2
    • How do I purchase a course for a Single User?
    • How do I take a course?
    Group Account Purchase

    Group Account Purchase

    15
    • What is a Group Account?
    • How do I make a Group Account?
    • Can I make multiple Group Account purchases in one transaction?
    • Can I enter my team member’s info during the purchase process?
    • How do I add my team members to my group(s)?
    • What if I need my team to have access to more than one course?
    • I don’t see a Group Management tab. What’s the deal?
    • What do I do if I added an employee with the wrong email address?
    • My employees aren’t receiving their welcome emails. What do I do?
    • Can I reset an employee’s password?
    • Can I add more seats to my group?
    • I’m a Group Leader, can I also take courses?
    • How do I add another Group Leader?
    • When do my seats expire?
    • My employee quit before taking the course. Can I delete them and reassign it to someone else?
    Reporting

    Reporting

    3
    • What does the “Status” column tell me on my Group management page?
    • I am a Group Leader. How do I access my employees’ certificates?
    • Can I see the progress my employees are making in completing their courses?
    Access

    Access

    3
    • What do I do if I am not receiving an email to verify my account?
    • How do I change my account email address or password?
    • Can I use any browser to take my course?
    Employee

    Employee

    1
    • My employer signed me up to take a course. How do I get started?
    FAQ

    FAQ

    6
    • Are the courses completed at my own pace?
    • Can I review the course?
    • How do I get a certificate of completion?
    • Is there a limit to the number of times I can retake the final exam?
    • What if I fail the final exam?
    • Why is my course progress percentage inaccurate?
    Annual Group Changes

    Annual Group Changes

    4
    • Why do I have new groups for the same courses?
    • What do I do now?
    • Will my seat balance carry over into the new year?
    • I created my own groups but I can’t add more seats all of a sudden.
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    FAQ

    • Are the courses completed at my own pace?
    • Can I review the course?
    • How do I get a certificate of completion?
    • Is there a limit to the number of times I can retake the final exam?
    • What if I fail the final exam?
    • Why is my course progress percentage inaccurate?
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