Group Account Purchase 14 What is a Group Account? How do I make a Group Account? Can I enter my team member’s info during the purchase process? How do I add my team members to my group(s)? What if I need my team to have access to more than one course? I don’t see a Group Management tab. What’s the deal? What do I do if I added an employee with the wrong email address? My employees aren’t receiving their welcome emails. What do I do? Can I reset an employee’s password? Can I add more seats to my group?
Reporting 3 What does the “Status” column tell me on my Group management page? I am a Group Leader. How do I access my employees’ certificates? Can I see the progress my employees are making in completing their courses?
Access 3 What do I do if I am not receiving an email to verify my account? How do I change my account email address or password? Can I use any browser to take my course?
FAQ 6 Are the courses completed at my own pace? Can I review the course? How do I get a certificate of completion? Is there a limit to the number of times I can retake the final exam? What if I fail the final exam? Why is my course progress percentage inaccurate?
Annual Group Changes 4 I created my own groups but I can’t add more seats all of a sudden. Will my seat balance carry over into the new year? What do I do now? Why do I have new groups for the same courses?