Help Desk

Looking for help? Feel free to explore the articles below or contact us if you can’t find the information you need.

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Access

3 Docs

Annual Group Changes

4 Docs

Employee

1 Doc

FAQ

6 Docs

Group Account Purchase

14 Docs

Reporting

3 Docs

Single User Purchase

2 Docs

Access

3

• How do I change my account email address or password?
• Can I use any browser to take my course?
• What do I do if I am not receiving an email to verify my account?

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Annual Group Changes

4

• I created my own groups but I can’t add more seats all of a sudden.
• Will my seat balance carry over into the new year?
• What do I do now?
• Why do I have new groups for the same courses?

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Employee

1

• My employer signed me up to take a course. How do I get started?

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FAQ

6

• How do I get a certificate of completion?
• Why is my course progress percentage inaccurate?
• What if I fail the final exam?
• Is there a limit to the number of times I can retake the final exam?
• Can I review the course?

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Group Account Purchase

14

• Can I enter my team member’s info during the purchase process?
• What if I need my team to have access to more than one course?
• How do I make a Group Account?
• My employees aren’t receiving their welcome emails. What do I do?
• I don’t see a Group Management tab. What’s the deal?

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Reporting

3

• I am a Group Leader. How do I access my employees’ certificates?
• Can I see the progress my employees are making in completing their courses?
• What does the “Status” column tell me on my Group management page?

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Single User Purchase

2

• How do I purchase a course for a Single User?
• How do I take a course?

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