Support

FAQ

5

• Are the courses completed at my own pace?
• Can I review the course?
• How do I get a certificate of completion?
• What if I fail the final exam?
• Why is my course progress wrong?

Reporting

1

• I am a Group Leader. How do I access my employees’ certificates?

Access

2

• What if I am not receiving emails for further instructions?
• How do I change my account password?

Employee

1

• My employer signed me up to take a course. How do I get started?

Annual Group Changes

2

• Will my seat balance carry over into the new year?
• Why can’t I add seats to my group?

Purchases For Yourself

2

• How do I purchase a course for myself?
• How do I find/start my course?

Purchases For Your Team

13

• When do courses/seats expire?
• What is a Group Account?
• Can I enter my team member’s info during the purchase process?
• What if I need my team to have access to more than one course?
• How do I make a Group Account?

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Courses

9

• What is the Basics of Fair Housing course, and who is it for?
• What is the Fair Housing Flash Course, and who is it for?
• What is the Fair Housing and Maintenance course, and who is it for?
• What is the Advanced Fair Housing course, and who is it for?
• What is the Fair Housing for Housing Choice course, and who is it for?

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