Courses

Did you know that hoarding disorder affects 1 in every 20 people?  This means if you work in the housing industry you will likely encounter this issue and need to know how to respond and adjust your operations. Hoarding situations are becoming more common for housing providers across the country because owners and managers don’t know how to properly address the issue. This has led to more fair housing complaints, along with more lost time and money every year.

In this course we will walk you through the complicated process of identifying and addressing a resident with a hoarding disorder. We will include plenty of examples, along with some crucial dos and don’ts. Understanding this issue and how to properly provide a reasonable accommodation, will protect your property, your career, your community, and provide the best chance for residents with disabilities to enjoy your property while staying in compliance with their lease. Trust us, you can’t afford to miss this course! 

Languages – English 

Training Time: 30 minutes – 10 Question Exam and Certificate of Completion

• Introduction
• Identifying Hoarding
• Bad Policies
• Why Is The Fair Housing Act Involved
• Reasonable Accommodations
• Exceptions
• Legal Requirements
• Eviction Process

Many housing providers are trying to navigate the complications of developing a criminal history screening policy that protects their community while still providing equitable housing opportunities. This topic has been gaining traction for advocates and testers, and this supplemental course will ensure your team feels more confident dealing with this complex topic.

Languages – English

Training Time: 20 minutes – 10 Question Exam and Certificate of Completion

• Introduction
• Local laws and ordinances
• Exceptions and processing appeals
• Disparate impact vs treatment
• Lookback periods
• Scooter policies
• Third-party screening policies

Assistance animals, especially emotional support animals, continue to be a large source of confusion and frustration throughout the housing industry. The number of complaints and investigations involving assistance animals continues to rise every year.  Make sure you and your team are prepared to handle these situations by taking this critical supplemental fair housing course.

Languages – English

Training Time: 25 minutes – 10 Question Exam and Certificate of Completion

• Rules
• Fraudulent request
• Denying a request
• State and local laws
• ESA forms
• Verification of need
• Multiple ESA’s

This course refers to HUD notice FHEO-2013-01 regarding assistance animals. Please note that the most updated guidance on assistance animals was issued on January 28, 2020 (FHEO-2020-01). Although the information presented in this course is still accurate, we welcome anyone to review the updated guidelines. This information will be revised in the upcoming course update.

Marketing is an important cornerstone to every business. In the housing industry there are unique fair housing considerations you need to understand to avoid violations. In this lesson, we take a closer look at how to avoid fair housing violations in your advertising while effectively marketing your community.  

Languages: English

Training Time: 20 minutes – 10 Question Exam and Certificate of Completion.

• What constitutes marketing
• Words and phrases to avoid
• Social media
• Website accessibility
• ADA guidelines

Most businesses understand the importance of training employees about sexual harassment in regards to the workplace.  But did you know it is just as important to train them about sexual harassment as it applies to fair housing?  Being prepared to properly address issues involving harassment is the responsibility of every employee in the housing industry. Even small misunderstandings can result in lost time, money, and cause people to lose their jobs. This course will help your team understand how policies and best practices can make their jobs easier while also protecting your residents from illegal harassment.  

Languages – English

Training Time: 25 minutes – 10 Question Exam and Certificate of Completion 

• Different types of harassment
• Processing claims
•  Words and phrases to avoid
• Lease violations
• Incident investigation and resolutions
• Scooter policies
• Harassment between residents

The definition of sex under the fair housing act has recently expanded due to a groundbreaking Supreme Course case. These changes are sure to affect housing providers across the country. These changes are expected to draw testers from advocacy groups from across the country. Does your team understand the recent changes and how it affects them? Is your current training using enough examples to make sure everyone is on the same page? This course will explain the recent changes and how housing providers should be prepared to avoid even the appearance of discrimination against persons based on sexual orientation and gender identity.    

Languages – English

Training Time: 15 minutes – 10 Question Exam and Certificate of Completion

• Expanded definition of sex
• Name changes
• Gender expression
• Sensitivity training