This supplemental training course will guide you through some of the pitfalls and best practices surrounding assistance animals.  We discuss what an emotional support animal is, the relevant state and local laws, ESA forms, who can provide verification of the need for an ESA, how to deal with requests for multiple ESA’s, and when you can challenge a verification.  Using plenty of real-world examples we will guide you through this fair housing minefield.  Passing the short exam at the end will earn you a certificate of completion.

In this course we will examine some of the biggest mistakes and misconceptions surrounding criminal history screening. Using practical examples we will discuss local laws and ordinances, considerations for building a criminal history policy, exceptions and processing appeals, disparate impact vs. treatment, lookback periods, communicating with prospects, and third party screening policies.  At the end you will take a brief exam that will earn you a certificate of completion.

In this supplemental course we examine best practices in marketing and how to avoid fair housing problems. Many activities big and small are  considered marketing, and this lesson will describe the many potential discriminatory words and pictures to avoide. Also covered are the issues with social media, digital platforms, website accessibility, and ADA guidelines. Throughout the course we offer plenty of explanations and examples to make sure your team understands how to apply these lessons when developing and executing an effective marketing plan.  At the end you will take a brief exam and earn a certificate of completion.

In this supplemental course we examine how to navigate this sensitive topic. We review different types of harassment, how to process and avoid claims, words and phrases to avoid, lease violations, investigating and resolving an incident, and addressing harassment between residents.  We also provide plenty of examples and best practices that your team can continue to use for years.  At the end you will take a brief exam and earn a certificate of completion.

This supplemental course examines the recent expansion of the definition of sex to prohibit discrimination against persons due to their sexual orientation and gender identity. We discuss the new definition, how to avoid problems that can arise with employees’ personal views, how to properly respond to changes in a resident’s name or gender expression, and the importance of sensitivity training to avoid illegal harassment. We provide scenarios to make sure your team understands their responsibilities to residents, applicants, and guests.  At the end you take a brief exam to earn a certificate of completion.

This course examines the rights of victims of domestic violence in housing and the best practices housing providers should follow to protect their residents while also looking after the best interests of their community.  We review local laws and crime free ordinances, which properties are covered by VAWA rights, how those rights relate to landlord tenant laws, and take a closer look at several potential scenarios. At the end if you take and pass a brief exam you will earn a certificate of completion.

This course is about Single-Family Rentals and Fair Housing